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Qantas – Customer Service? Customer Experience…
A couple of days ago, I was in Auschwitz! Which is the subject for another post (at least one). But also to say the I’m starkly aware of the contrast which the poor souls there faced in the context of...
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A Tale of 2 Customer Service Agents
Sometime over the past 2 months, probably during my travel to India, my iPad Mini developed a hairline crack on the screen. It wasn't damaged enough to actually take it into the Apple store. That is,...
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